We craft our chocolates using the finest natural ingredient
Passionelle chocolates do not contain GMOS (genetically modified organism). We also use 100% natural cocoa butter without using any hydrogenated or non hydrogenated palm oils nor any subsitutes, equivalents or preservatives in our chocolates. We believe in offering natural products without any harmful health effects from chemicals or substitutes that are common
Studies show that it contains ‘flavanols’, which are good for the heart and blood circulation, that decrease the risk of strokes and high cholesterol levels
Natural cocoa butter, which is present in all of our chocolate, is great for your skin
Research shows that chocolate are great for expecting mothers
Cocoa naturally helps boost your mood and activity
It is moderate source of caffeine & antioxidants
They are rich in minerals and have a high energy content to keep you energized throughout your day
Our roasted cocoa beans are rich in ‘beta-ionone’, also found in essential oils, that contribute to the alluring and relaxing aroma of chocolate
For better taste, store your chocolates in a dark place with temperature controlled between 18 and 22 degrees Celsius and humidity below 50%.
The allergens that may exist in our products are: Milk, Soy Lecithin, Nuts (Hazelnuts, Pistachios, Walnuts, Almonds), Gluten from barley and wheat & Eggs (in Nougat products)
For more details, you can check the ingredients of each box.
All our chocolate products are made with pure 100% natural cocoa mass, cocoa butter, soy lecithin, and vanillin.
Once orders are placed, they cannot be changed or modified. This is because of our prompt order processing procedure.
Once we receive your order, you will receive an acknowledgement SMS regarding placement and delivery of your order, including an order tracking number. If you do not receive this acknowledgement, please contact us.
We care about client satisfaction but given the nature of the product (it’s perishable), we have a strict no return policy which means chocolates can’t be exchanged or returned.
If you have any questions, comments, or concerns about your order, please feel free to contact our customer service team by phone on 01228911100 Sunday through Thursday from 9:00 am till 6:00 pm (Cairo time) or send us an email at [email protected]
If you have received a promotional code, you can click on “Have a promo code”. Fill in the code in the field then press “Add”.
We offer you the possibility to add a personal message to your order if you wish. This can be done when selecting the delivery options for your order.
Once you have entered the delivery address, you will find a field at the bottom of the page where you can enter your message.
Note: only one message can be entered per order. At the current time, it is not possible to write multiple messages, so if you wish to do so you will have to submit two or more separate orders.
We cater for guest and registered accounts. For faster checkout, we recommend you create an account. You will be able to pick the address and adjust your preferences
Our technical support team is on hand to help. Please email: [email protected] or call 01228911100
For urgent orders please contact 01228911100
At Passionelle client-satisfaction means a lot to us and we strive to fulfil all orders on to always deliver as promised. In very rare instances though, the item might not be available or a Force Majeure which is out of our control occurs which delays the delivery (and hence we are not liable). If the item is not available, then you will be informed promptly so you can select another item if you so wish.
If you wish to check the status of your order please call us on 01228911100
ALL OVER CAIRO LESS THAN 500LE MORE THAN 500LE
SAME DAY DELIVERY 75 100
48H DELIVERY 50 75
While ordering your Passionelle product, you can indicate the date by which you would like your order received. Just fill out the field “Choose a delivery date” on the Shipping form while you checkout your order. If for some reason we cannot guarantee delivery by the requested date, we will write you to let you know of the available options. We try to process orders as soon as we receive them. Larger orders might take 1-2 days to assemble, customize, or wrap based on the product. Once an order is packaged and shipped, we will send an email confirming shipment. We ship packages Monday through Saturday.
Packages are sent from our distribution center during our working days.
We ship our chocolates with our temperature-controlled vehicles.
We assure you that our online payment system is safe and secure. We use Secure Socket Layer (SSL) technology. The information you provide is automatically encrypted and cannot be read while transmitted over the net.
Online payment can be made using Visa and Mastercard. The payment will be debited from your credit card once the order is placed.
We also offer Cash on Delivery.
You can register your credit card details for faster shopping. We will not have access to your credit cards details (except for the last four digits to help you to recognize which credit card is used). You can always delete your credit card details.
Once your payment procedure is completed, you will receive a payment confirmation email. In the event a payment was rejected, then our team will contact you to help.
They are kept in our customer database in order to offer you a better service next time you want to place an order. You can edit your details at any time in the ’My Account’ section, or request for them to be deleted entirely by contacting Customer Services: Contact us. We do not share your account info with any party.